Return and Refund Policy

REFUNDS AND RETURNS: Due to the nature of the business, no returns are accepted once the package is opened. If you received the wrong order, send an email immediately and do not open the soap/product.  Offered soap/products are very personal items.  Returns are not given for not liking the fragrance of the item.  Please gift the item to another person and perhaps consider purchasing a different scent in the future.

ALLERGIES: It is the responsibility of the user of the soaps/products to make sure they are not allergic it. Everyone’s skin is unique, and you must test soaps/lotions/body products as you would anything else. If you are known to have sensitive skin, please test the product on a small part of your arm for a few days prior to using it all over.  ALL PETRICHOR SOAPS ITEMS ARE SOAP, WAX, OR ARE FOR EXTERNAL USE ONLY- NONE OF THEM ARE FOR INGESTING!  DO NOT EAT!  

EXCHANGES:

Please note that as offered products are homemade there will be slight variations in color, shape, or size from product to product.  

PLEASE NOTE LOCAL DELIVERY IS ONLY TO AREAS CLOSE TO ASHLAND CITY, TN UNLESS OTHERWISE NOTED.  Some stock may not be immediately available or take 5-7 days to create/cure, being made to order.  Thank you for being patient during this time. A minimum order of $10 is appreciated at this time but this may be re-evaluated.  Shipping is available so please send an email if you would like to discuss this option.

YOU WILL RECEIVE A COMMUNICATION AFTER YOUR ORDER TO ARRANGE DELIVERY.  

Replacement items will be supplied if they are defective or damaged. If you need to exchange it for the same item or have any other questions, please send an email at: PetrichorSoapsEmail@gmail.com

 The right to cancel an order at any time and for any reason is reserved and will be used should the need arise to do so.